Return Policy

Last update date: 14/11/2025

At Geographical Norway, we want you to be completely satisfied with your purchase. However, we understand that you may change your mind or experience problems with the products you have ordered. This returns policy is designed to inform you about returns procedures, applicable conditions and your rights as a customer.

Terms and conditions of return

To be eligible for a return, please note the following conditions:

• Products must be returned in their original condition, with all labels intact and without signs of use or damage.

• Products must be returned in their original packaging, ensuring that they are properly protected during transport.

• Returns must be made within 14 days of receipt of your order.

• Only one return is accepted per order. If you wish to return several items from the same order, they must be grouped together in a single package and processed in a single returns request, even if the reasons are different. Any additional return requests for the same order will be refused.

• Non-mechanizable parcels
  Parcels that meet one or both of the following conditions are subject to non-mechanizable processing and may be subject to a flat-rate surcharge, known as a "handling surcharge":

  maximum dimensions: the length or diagonal exceeds 110 cm;

  minimum dimensions: 30 cm x 21 cm, or minimum thickness of 3 cm or 200 grams;

  packages with unstable or irregular shapes (spheres, cylinders, rolls);

  poorly or partially packaged parcels;

  package with an overhanging element;

  and, in general, any package requiring special manual sorting.

  Penalty for non-compliance with return conditions
  Any return that does not comply with the packaging, format, or conformity conditions mentioned above may result in a flat-rate penalty of €20, corresponding to the additional logistics processing costs. This amount may be deducted from the refund amount.

• If the above conditions are not met (product worn, damaged, soiled or without labels), 50% of the amount will be deducted from the refund or voucher, and no exchange will be granted.

Return procedure

If you wish to return a product, please follow the steps below:

1. Visit our returns portal: https: //www.geographicalnorway.com/a/return

2. Follow the steps to make your return request.

3. Pack the product carefully in its original packaging, ensuring that it is protected during transport.

4. Send the returned product to a relay point of your choice.

Important: Returns via Chronopost only
Returns must be made exclusively via Chronopost using the shipping label provided by our customer service team. Please strictly adhere to the following rules:

• Maximum weight: 30 kg

• Maximum dimensions: length 120 cm and width (L+H+W) 150 cm

• Sturdy packaging: a closed, sturdy package that protects the product properly.

• Clear labelling: only one visible return label, no other stickers

• Drop-off: only at an authorized Chronopost location

Any returns not complying with these conditions may be refused or incur additional charges. In this case, a flat-rate penalty of €10 may be applied, in addition to the return costs.

Please note: once the return label has been generated, you have a maximum of thirty (30) days to deliver the package to the carrier. After this period, the label will be automatically cancelled and the return refused. No further returns will be accepted for this order.

Once we have received and inspected the returned product, we will proceed with the refund or exchange in accordance with our returns policy.

Refunds and exchanges

We offer the following options for returns:

Exchanges (change of size, color, etc.):
Exchanges are free of charge, regardless of your country of delivery. No return fees will be charged.

Refunds (change of mind, wrong size, etc.):
If you prefer a refund for a reason not attributable to a defect or error on our part, return postage will be deducted automatically from the refunded amount.

Return shipping costs by country :

Chronopost

• Germany: € 7.90

• Andorra: €60.00

• Austria: € 8.90

• Belgium: €5.90

• Bulgaria: €41.00

• Croatia: €11.90

• Denmark: € 9.90

• Spain: €8.90

• Estonia: €8.90

• Finland: €8.90

• France: €9.50

• Gibraltar: €99.00

• Greece: €32.00

• Hungary: €9.90

• Ireland: €32.00

• Italy: € 9.00

• Latvia: €11.90

• Liechtenstein: €99.00

• Lithuania: €11.90

• Luxembourg: €7.90

• Malta: €41.00

• Norway: €99.00

• Netherlands: €7.50

• Poland: €9.90

• Portugal: €9.00

• Czech Republic: €9.90

• Romania: €41.00

• United Kingdom: €65.00

• San Marino: €99.00

• Slovakia: €9.90

• Slovenia: €10.90

• Sweden: €8.90

• Switzerland: €60.00

• Turkey: €99.00

Restrictions for certain countries

For the following countries, exchanges and vouchers are not available.
Only refunds are possible.

Countries concerned:
Greece (GR), Ireland (IE), United Kingdom (UK), Bulgaria (BG), Romania (RO), Andorra (AD), Gibraltar (GI), Liechtenstein (LI), Norway (NO), San Marino (SM), Switzerland (CH), Turkey (TR), Malta (MT).

Mixed return: defective product and other items
If your parcel contains both a defective item and one or more items returned for another reason (change of mind, wrong size, etc.), the return costs will be applied, since the return is not entirely related to a defect.
To avoid being charged return costs, you can request a refund for the defective product and an exchange or voucher for the other items. In this case, return postage will be free of charge.

Refund or exchange (manufacturing defect or error on our part):
If the return is due to a manufacturing defect, product error, or any other problem resulting from our responsibility, no charge will be applied, and we will also cover the initial delivery costs.

Voucher option:

If you choose to receive a gift card as compensation instead of a refund, return shipping will be free.
It will be valid for 1 year from the date of issue.

Once the return is closed and the voucher issued, it can no longer be converted into a refund.
Any request to convert a voucher into a refund must be made before the return is closed.

In the case of reimbursement by bank transfer, this will be carried out within a minimum of ten (10) working days from the date of approval of the return.

Exceptions to Returns

Please note that certain exceptions may apply to returns, in particular for :

• products on sale

• customized products

• specially ordered products

We recommend that you check the specific return conditions for these products before placing your order.

Customer Service

Our customer service team is here to answer all your questions about returns. Please do not hesitate to contact us, we will be delighted to help you.