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We are committed to providing you with a pleasant and convenient shopping experience on our Geographical Norway site. The purpose of this shipping policy is to provide you with all the necessary information on shipping times, delivery methods and costs associated with your order.
We ship to Metropolitan France excluding Corsica, to French overseas departments and territories and to European Union countries.
Order processing times
Once you have placed an order on our website, please note that we need a certain amount of time to process your order. This processing time may vary depending on the volume of orders and the products selected. We aim to process all orders as quickly as possible.
We offer several delivery options to suit your needs. The available delivery methods are displayed during the checkout process and may vary according to your geographical area. Please select the delivery method that suits you best.
Delivery charges are calculated according to weight, package size, destination and delivery method. Delivery charges will be clearly indicated before your order is confirmed. Please note that additional charges may apply for certain remote destinations or for specific delivery services.
Once your order has been dispatched, we will provide you with a tracking number so you can follow the progress of your delivery. This will enable you to find out where your parcel is and estimate its delivery date.
Returns and complaints
If you have a problem with your order or wish to make a return, please refer to our Returns Policy available on our website. We will explain the procedures to follow to return products and obtain a refund or exchange.
Our customer service team is available to answer any questions you may have about shipping your order. Please do not hesitate to contact us via our online chat, and we will do our best to provide you with fast and efficient assistance.
Thank you for your trust and understanding of our shipping policy. We do our utmost to provide you with a satisfactory shopping experience, and are committed to dispatching your orders as quickly as possible.