Returns Policy - Geographical Norway

Last update date: 05/26/2025

At Geographical Norway, we want you to be completely satisfied with your purchase. However, we understand that you may change your mind or experience problems with the products you have ordered. This returns policy is designed to inform you about returns procedures, applicable conditions and your rights as a customer.

Terms and conditions of return

To be eligible for a return, please note the following conditions:

Products must be returned in their original condition, with all labels intact and without signs of use or damage.
Products must be returned in their original packaging, ensuring that they are properly protected during transport.
Returns must be made within 14 days of receipt of your order.

Return procedure

If you wish to return a product, please follow the steps below:

Visit our returns portal: https: //www.geographicalnorway.com/a/return
Follow the steps to make your return request.
Pack the product carefully in its original packaging, ensuring that it is protected during transport.
Send the returned product to a relay point of your choice.

Please note: once the return label has been generated, you have a maximum of thirty (30) days to deliver the package to the carrier. After this period, the label will be automatically cancelled and the return refused. No further returns will be accepted for this order.

Once we have received and inspected the returned product, we will proceed with the refund or exchange in accordance with our returns policy.

Refunds and exchanges

We offer the following options for returns:

Exchanges (change of size, color, etc.):
Exchanges are free of charge, regardless of your country of delivery. No return fees will be charged.

Refunds (change of mind, wrong size, etc.):
If you prefer a refund for a reason not attributable to a defect or error on our part, return postage will be deducted automatically from the refunded amount.

Scale of return costs by country:
France: € 5.50
Spain: € 9.50
Italy: € 9.90
Germany: € 7.50
Luxembourg: € 9.90
Belgium : 9,90 €
Netherlands : 9,90 €
Denmark : 9,50 €
Hungary : 9,50 €
Poland : 9,50 €
Czech Republic : 9,50 €
Slovakia : 9,50 €
Portugal : 9,50 €
Austria : 8,90 €
Croatia : 10,90 €
Finland : 10,90 €
Slovenia : 10,90 €
Bulgaria : 9,90 €
Norway : 9,90 €
Romania : 9,90 €
Estonia : 9,90 €
Latvia : 9,90 €
Lithuania : 9,90 €
Ireland : 9,90 €
Sweden : 9,90 €
Greece : 10,90 €

Refund or exchange (manufacturing defect or error on our part):
If the return is due to a manufacturing defect, product error, or any other problem resulting from our responsibility, no charge will be applied, and we will also cover the initial delivery costs.

Gift voucher option:
If you choose to receive a gift voucher instead of a refund, return postage will be free and an additional €10 will be added to your gift card. The gift card will be valid for 1 year from the date of issue.

In the case of reimbursement by bank transfer, this will be carried out within a minimum of ten (10) working days from the date of approval of the return.