Returns Policy

Last update date: 29/12/2023

At Geographical Norway, we want you to be completely satisfied with your purchase. However, we understand that you may change your mind or experience problems with the products you have ordered. This returns policy is designed to inform you about returns procedures, applicable conditions and your rights as a customer.

General Returns Conditions

To be eligible for a return, please take into account the following conditions:

• Products must be returned in their original condition, with all labels intact and without signs of use or damage.
• Products must be returned in their original packaging, ensuring that they are properly protected during transport.
• Returns must be made within 14 days of receipt of your order.

Returns procedure

If you wish to return a product, please follow the steps below:

1. Go to our returns portal: https://www.geographicalnorway.com/a/return
2. Follow the steps to make your return request.
3. Pack the product carefully in its original packaging, ensuring that it is protected during transport.
4. Ship the returned product to a relay point (you can find it via this link: https://www.dpdgroup.com/fr/mydpd/parcel-shops/search

Once we have received and inspected the returned product, we will proceed with a refund or exchange in accordance with our returns policy.

Refunds and exchanges

We offer the following options for returns:

• Refund: If you return a product in accordance with our return policy, we will refund your purchase price within 10 days of receipt of the returned product.
• You will be responsible for return shipping costs, which we will deduct from your refund.

Exceptions to returns

Please note that certain exceptions may apply to returns, notably for sale items, personalized products or specially ordered products. We recommend that you check the specific return conditions for these products before placing your order.

Customer service

Our customer service team is here to answer all your questions about returns. Please feel free to contact us via our online chat, and we'll be happy to help.

Thank you for your understanding and cooperation with our returns policy. We strive to provide you with a worry-free shopping experience and handle your returns efficiently.